AN INTRODUCTION TO
Prochem was founded in 1974 by Ron Tilley.
Ron started as a carpet cleaner, working for a carpet cleaning franchise
in the early 1960's. He quickly rose through the ranks to become
of Training, teaching the skills he had learnt
during his cleaning career. He then spent many years travelling to the USA
and other countries, making contacts in the cleaning industry and learning
about the latest advances in
chemicals and equipment development.
Up until this time very little training in carpet and upholstery cleaning
was available in the UK and
because of this he decided to start Prochem in 1974 to provide training and cleaning
equipment and chemicals to this specialised sector of the cleaning industry.
Training carpet and upholstery cleaners on the use of products and
equipment, and demonstrating the various cleaning methods, was the key to
the successful development of Prochem. As products and machinery
evolve, so does training. This means that when you come
Prochem you will be trained by
a founding and leading company in the
carpet and fabric cleaning
So Prochem has,
for over 35 years, been supplying the professional cleaning industry with
training, cleaning solutions and machinery. Our purpose built Training
Academy, with lecture room and demonstration
areas, is situated on the same site as our 50,000 sq. foot production
site. Cleaning chemicals are manufactured here to ISO9001
quality and the
latest environmental and safety standards.
WHO ARE THE COURSES FOR?
approved training courses are designed both for the newcomer to the carpet
cleaning industry, who is usually setting up his own business, as well as
the seasoned professional who would like a refresher course or to find out
what’s new in cleaning.
If you are already a carpet cleaner, a contract cleaner or public sector
operative, if you want to improve your skills and learn more about products
and methods, the One Day Carpet Cleaning Course is for you. The One Day
Upholstery Course and the One Day Hard Floor Maintenance Course are for
cleaners who wish to add these two services to their existing carpet
If, however, you are new to carpet cleaning, we recommend that you come on a
Two Day Carpet Cleaning Course where you will get all the advice you need
for starting up your cleaning business, as well as hands-on practice in
identifying fibres and carrying out a professional survey.
At all our courses
be able to try out machines
and ask the trainers for personalised advice. Training courses are
also backed up by a technical help-line or, if you prefer, advice via email.
All contact numbers and links can be found on this web site.
WHY YOU NEED TO DO TRAINING
As a prospective carpet cleaner you are
probably asking yourself the question:
“Do I really need to do training? Surely cleaning a carpet can’t be that
There are hundreds of carpet cleaners around the country who think exactly
the same thing. But the plain truth is that trained cleaners get THE BEST
CLEANING RESULTS, which enables them to get the best price for their work
and to thrive on their reputation through recommendation from their
satisfied customers and repeat business.
If you have not yet acquired the technical knowledge of cleaning, and you
intend to build a business in cleaning, take industry advice and get
TRAINING COURSES ARE ONE OF THE BEST INVESTMENTS YOU CAN MAKE IN YOUR
Without a complete understanding of the chemistry of cleaning and
how fibres react to water and cleaning solutions - and in particular when to
say “no” to a potentially dangerous cleaning job - your business will be
continually exposed to the possibility of poor cleaning results or even
costly disasters. Being professionally trained will help you to sell your
cleaning service, as you will have greater confidence and the ability to
explain to your customer exactly what kind of results they can expect in any
WHAT WILL YOU
LEARN ON A TRAINING COURSE?
As well as learning
how to carry out various cleaning methods, which machines to use and how to
choose the correct cleaning solution, you will learn how to avoid some very
common problems associated with carpet and upholstery cleaning. These
SHRINKAGE – both on carpets and upholstery fabrics. Yes, even some
types of recently manufactured carpets and modern fabrics may shrink and the
only solution to this problem
may be replacement. But on Prochem cleaning courses you will learn
how to identify the carpets or fabric where shrinkage is a possibility and
how to choose a cleaning method which will avoid shrinkage.
or dye bleed. You will learn how to carry out the necessary tests to see
whether this is a potential problem on the floor covering or upholstery that
you about to clean. According to the results you will then be in a position
to choose the correct cleaning solution and method to avoid dye bleed.
- This is a phenomenon
can vary in intensity,
but the effects of browning have led to the closure of many carpet cleaning
businesses because the damage has been irreversible. Once again,
correct identification of the carpet fibre and the carpet construction is
essential to avoid this type of problem.
- You will learn which types of carpet are likely to stretch and
which techniques to use to avoid this. A carpet which has stretched
can usually be re-fitted by a professional carpet layer,
but the cost of this will be for the cleaner to bear and in all
likelihood the customer will be unwilling to pay for the cleaning or give
the cleaner any further work.
On a Prochem
professional training course we will teach you how to inspect, test and take
avoiding action for all of the problems described above, as well as to
PREDICT the expected level of cleaning result – a bonus to both you and your
A Prochem carpet
cleaning course will demonstrate to you the recommended cleaning methods,
which have been designed to cope with the varying conditions of soiling,
staining and other associated problems. On a Two-day Carpet Cleaning Course
you will also be
shown how to carry out a survey and give the basic sales presentation
to “close” a sale. This course is recommended for business start-ups.
Upholstery Cleaning Course introduces a wide range of fabrics, which may be
encountered in upholstered furniture, as well as car, coach and train
interiors. It will show you how to make simple tests for potential problems
phenomenon referred to as SWEALING or ring marking.
You will see
demonstrations of the various methods, which may be used to clean WET
CLEANABLE as well as DRY CLEAN ONLY fabrics, together with cleaning machines
and accessory items, which have been designed to achieve the best possible
results. You will also learn how to time and price
an upholstery job and where the potential markets are.
The One-day Hard
Floor Maintenance and Cleaning Course introduces you to all the known
flooring and floor covering types, as well as demonstrating the standard
tasks of cleaning and maintenance throughout the ranges of hard, smooth and
resilient floors. These include:
back old finishes
new floors and RE-SEALING old floors which have become worn
MAINTENANCE CLEANING and PERIODIC TREATMENTS
Sales Manual (How to Sell Cleaning) is the perfect addition to the
Prochem training courses for those wanting to build a business. It will also
be a great benefit to existing and established businesses to improve sales
and train sales staff. This Sales and Marketing
manual is also designed to benefit the larger contract cleaning companies as
well as specialist franchised groups and independents. The
Prochem Sales Manual is available to purchase after attending
a Prochem course.
WHO ARE OUR TRAINERS?
Our team of trainers is highly
experienced in carpet, upholstery and hard floor cleaning. They may be
running their own well-established cleaning company and come to Prochem on a
bringing their experience
and up-to-date knowledge of the current markets, customer
expectations and trends in pricing and frequency of interventions. Other
trainers work in close contact with the cleaning industry, answering
technical questions on a daily basis, visiting cleaning sites where there
needs, liaising with manufacturers, dealing
with cleaning problems that may arise and
people in the cleaning industry
UK and overseas.
breaks on a training day, the trainers will be more than happy to answer
your questions and you will be welcome to call the technical support line or
communicate with Prochem advisors by email should you require assistance
related to your cleaning requirements in the future. There is a great deal
of information on the Prochem web site including stain removal advice and
all the Safety Data Sheets of Prochem products, which also carry the label
DO YOU GET ON A TRAINING COURSE?
The most valuable thing we hope to give
you on a Prochem Training Course is CONFIDENCE. The knowledge and know-how
that you will acquire will hopefully give you the confidence to tackle any
job and obtain the best possible results. It will enable you to speak with
assurance and professionalism to your customers and convince them that the
service you offer is far superior to that of your untrained competitors.
A TRAINING REFERENCE MANUAL:
most cleaners who have come on Prochem Courses
refer to their reference manual as their “bible”. There is a lot of
information to take in on all of the courses, but the manuals will enable
you to refer back to everything you were taught on the course. They are
updated regularly, so will always contain all the latest methods and
innovations in cleaning processes. Only delegates on Prochem training
courses will be able to obtain a manual as it is not possible to purchase
them without attending the course.
A CERTIFICATE OF ATTENDANCE:
although this is not a certificate of
competence or proof of any qualification in your field of cleaning (you will
not be asked to pass any tests on a Prochem Training Course), you should
keep this certificate
safely as insurers very often ask for certificates of attendance of
training courses. If you subsequently seek employment with a large cleaning
company they may also be pleased to see that you have undertaken training
with Prochem. And finally it is a useful addition to your sales portfolio if
you are an independent cleaner and would like to show your customer that you
trained to an industry level.
Lunch and refreshments are provided on
all Prochem training courses.
FREQUENTLY ASKED QUESTIONS
What should I
The courses are informal and relaxed so you should wear
whatever you feel comfortable in. Delegates on a Two-Day Course will have
the opportunity to actually get down on the floor to inspect carpets at
close quarters but this is optional. You will also have a chance to try out
machines if you would like to, but any ‘hands-on’ doesn’t actually involve
getting hands dirty!
How do I get
When your course is confirmed you will receive instructions
on how to find us. Coming by car is probably the best option as we are close
to both the A3 and the M25 and there is free parking on site. However, the
Prochem Training Academy is within reasonable walking distance from a
mainline station (Chessington North). For those coming by plane the nearest
airport is Gatwick, which is about 30 minutes away by car.
What if I have
to stay overnight?
We will provide you with a list of several local hotels and guesthouses once
your course is confirmed. You will need to make arrangements for your own
accommodation, and the cost of this is not included in the cost of the
What time do I
have to arrive for the course?
Most courses start at
9.00am but we strongly advise you to aim to be here for 8.30am.
Tea and coffee will be provided on arrival and then the course will start
9.00am with a mid-morning coffee break, a lunch break and tea break
in the afternoon. We aim to finish the course by around 4.30pm.
And how much
does it cost?
Each training day costs £99 + VAT. However, there are
discounts available if you book more than one course or if more than one
person from the same company attend. Discounts are also available for those
who have already attended a course. If you purchase a Prochem machine with
an invoice value of over £1000 you will receive a voucher for one
free training day to use on any course within six months of your purchase.
Selected start-up packages also include one free training day on a
course of your choice.
How do I book a
Jut call Prochem on 020 8974 1515 and you can book and pay by
card over the phone. You will then receive written confirmation of your
course, timings and instructions for getting to us. Alternatively, you can
download a booking form from this website, fill it in and send card details
or a cheque. Please note that if you are using a voucher you will need to
send a £20 deposit, either by cheque or card, and this will be refunded to
you on the day of the course.
Chris Wenzel of Spring Clean, Huddersfield:
“Believe me, the Prochem Course was worth every penny! I can now do floor
cleaning and maintenance that I wouldn’t even have attempted before. The
course was extremely beneficial and the money I invested in that trip, I
have earned back several times over. You’ve got to invest in yourself as
well as in machines and equipment. I am also very pleased with the help I
have received from the Prochem technical help-line”.
Anthony Nash of A+ Cleaning Services, Stroud,
Gloucestershire: “It was my local distributor who
advised me to come on a Prochem carpet cleaning course and I’m really glad I
came. I feel so much more confident since doing that course. I always test
fibres and dyes now and I feel I know exactly what I’m doing. Taking the
training course has definitely had a real impact on my business. I am hoping
to continue moving away from general cleaning to a more specialised (and
more lucrative) carpet and upholstery cleaning service. The trainers were
great and I absolutely recommend other carpet cleaners to do the course”.
Peter Bennett of Prime
Image Cleaners, Greenford: “My partner did the course some years back
and said it was excellent. I was really pleased I did it because although
I’m quite new to the industry I was able to go home and teach him a thing or
two! I feel much more technically aware since doing the course and I am
definitely much more successful with stain removal. I’m also very careful
now about over-wetting, which is something that can really cause the
problems. However, my only real regret was not coming on a two-day carpet
course. I can see now that as I haven’t had that much experience yet, it
would have been better for me to come for the two days. In fact I’ll
probably come back for the two-day course next year and keep up with what’s
new on the carpet cleaning scene”.
Tom Dean of Beneast, Blackpool:
The carpet cleaning course was “very professional and the presentation was
excellent”. The upholstery course “was another very interesting day, with an
excellent manual for future reference”.